Return & Warranty Information

Return Policy

With the exception of final sale and custom-made gates, we offer a 30-day return policy on The Stair Barrier products purchased directly at thestairbarrier.com. If you purchased through another retailer, you must initiate a return through that online storefront.

Customers may return products within 30 days of purchase for any reason if the item is in new condition with all original packaging and materials included. Returns will be credited for the product only and are subject to a restocking fee.

To initiate a return, click here. We will provide a pre-paid return shipping label via email. Once the package returns to our facility, please allow 3 business days for inspection. Once the refund is initiated, please allow 3–5 business days for the refund to post to the original payment method.

Restocking Fee per Item

• Banister to Banister models: $20.00
• Wall to Banister models: $20.00
• The Stair Barrier Accessories: $10.00

Please note: If your order has shipped and you refuse to accept the package or request a return to sender, you will still be charged the restocking fee upon delivery back to our facility.

Warranty Information

The Stair Barrier warrants the product to be free from defects in material and workmanship for a period of 1 year from the date of original retail sale. This limited warranty is valid only for the first retail consumer and proof of purchase is required. See instruction manual for full details.

If a part is broken or needs replacing within the first year, please contact us at afernandez@stairwaysolutions.us.

If you have any questions, email us at afernandez@stairwaysolutions.us or browse our FAQ page.