Returns that are simple, clear, and fair.
We stand behind every gate we make. If something isn't right, we make it right — no runaround, no surprises.
Return & Warranty Information
Eligibility
30-day return window
We offer a 30-day return policy on all The Stair Barrier products purchased directly at thestairbarrier.com. If you purchased through another retailer, please initiate your return through that storefront.
To be eligible, items must be returned in new, unused condition with all original parts and original packaging included. Refunds are issued for the product price only — shipping fees are non-refundable.
Start a return ↗Restocking fees
Only charged when applicable
If an item is returned in like-new condition with all original packaging and parts, no fee applies. Fees are only deducted when a return doesn't meet those conditions.
- $43Banister to Banister gates & Wall to Banister gates
- $20Accessories & replacement parts
Issues with your order
Damaged, incorrect, or missing parts
If your order arrives damaged, incorrect, or missing components, please notify us promptly so we can make it right.
- 7 daysfrom delivery — standard orders
- 10 daysfrom delivery — Black Friday & holiday season
The process
How returns work
Click the link below to submit your return through our portal. We'll email you a pre-paid return shipping label within 1–2 business days. Your return must arrive at our warehouse within 10 days of receiving your label — drop it at any FedEx, UPS, or USPS location.
Once we receive your package, inspection takes up to 3 business days. Refunds typically post to your original payment method within 3–5 business days after processing.
Start your return ↗Gift returns
Gifted a Stair Barrier?
Gift returns must be initiated by the original purchaser. Once approved, refunds are credited back to the original payment method.
Non-returnable
Items we can't accept back
The following cannot be returned under any circumstances:
- Final sale items
- Custom-made gates
Exchanges
Need a different size or style?
We don't offer direct exchanges. To swap an item, complete your return through the portal and place a new order for the item you need.
Warranty
Built to last — and we mean it
The Stair Barrier warrants every product to be free from defects in material and workmanship for 1 year from the date of original retail sale. This warranty is valid for the first retail consumer only and requires proof of purchase. See your instruction manual for full details.
If a part breaks or needs replacing within the first year, reach out to us at cs@stairwaysolutions.us.
Optional at checkout
Free Returns Coverage
Add Free Returns Coverage at checkout and your return shipping label is included — no out-of-pocket cost if you need to send something back. Without coverage, you can still return your item, but you'll be responsible for the shipping label cost. All returns must follow the guidelines in this policy regardless of coverage status.
Questions?
We're here to help
For any questions about your return, refund, or warranty claim, email us at cs@stairwaysolutions.us or reach us via chat on thestairbarrier.com.
"Safe never looked so good."
The Stair Barrier — Est. 2015