Return & Warranty Information
Our Return Policy:
We have a 30-day return policy on all The Stair Barrier Products purchased directly at www.thestairbarrier.com. Customers may return products within 30 days of purchase for any reason if the item is in new condition with all of the original packaging and materials. Returns will be credited for the product only and are subject to a restocking fee.
To initiate the return process, please contact our customer service team at firstname.lastname@example.org or at 1-888-752-8262. We will provide you a pre-paid return shipping label via email. Once the package is received in our facility, please allow 2 business days for the item to be inspected. Once the refund is initiated, please allow 3-5 business days for the refund to post back to the original account used to purchase the item(s).
Restocking Fee per item:
Banister to Banister models: $15.00
Wall to Banister models: $15.00
Wall to Wall models: $15.00
The Stair Barrier Accessories: $10.00
**If your order has shipped and you refuse to accept the package or request to return to sender, you will still be charged the restocking fee upon delivery back to our facility.
PLEASE NOTE: Final sale and custom-made products are not eligible for return. Items purchased from other retailers or websites must be returned according to the specific retailer's policies and procedures. If you have any questions while you are shopping, please send us an email or browse the knowledge base in our Customer Support Center.